Refund policy

Returns & Exchanges

Most Dreaded Banshee Co. products are made especially for you after your order is placed. Because these items are made to order, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of preference.

Please review product descriptions, size guides, colors, and other product details carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible after delivery. Include your order number and clear photos showing the issue so we can review your claim.

If the issue is confirmed, we will work with you to provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

Order Changes & Cancellations

Because orders may enter production shortly after they are placed, changes or cancellations cannot be guaranteed. If you need to request a change or cancellation, please contact us as soon as possible. If production has already begun, we may be unable to modify or cancel the order.

Refunds

When a refund is approved, it will be issued to your original payment method. Please allow additional processing time for your bank or credit card provider to post the refund to your account.

Questions or Order Issues

If you have questions about your order or believe there is a problem with an item you received, please contact us at info@dreadedbanshee.com.